I was initially disappointed to find out my Fitbit Charge HR was longer working. I could not figure out why it would not charge or do anything for that matter. After troubleshooting and getting frustrated, I decided to contact the company.
Once speaking with a representative about my problem, she decided to troubleshoot once again. She proceeded to inform me that I would indeed qualify for a replacement and the company would be shipping me out a new one as soon as possible. Needless to say, I was extremely happy to hear!
I was really enjoying my fitbit until that unfortunate circumstance but I’m excited to get back to using it to help towards my fitness goals.
Thanks fitbit for great customer service and honoring your warranty replacement plan without a hassle. I am now looking into the fitbit aria and fitbit blaze. I am determined to stay on this fitness journey.
UPDATE: I am getting another replacement because the band has bubbles and the battery is no longer lasting.
Only By Grace